| 000 | 00455nam a2200157Ia 4500 | ||
|---|---|---|---|
| 082 |
_a658.4013 _bOAT |
||
| 100 |
_aOakland, John S. _9120400 |
||
| 245 |
_aTotal Quality Management _bthe route to improving performance _cJohn S. Oakland, |
||
| 250 | _a2nd | ||
| 260 |
_aOxford: _bButterworth-Heinemann, _c1999. |
||
| 300 | _ax, 463p | ||
| 500 | _aIncludes bibliography and index | ||
| 546 | _aeng | ||
| 650 |
_aTotal quality management _9120401 |
||
| 942 | _cBK | ||
| 999 |
_c5910 _d5910 |
||