000			00619nam a2200193Ia 4500
020			_a0072471425
082			_a658.8 _bZES
100			_aZeithaml, Valarie A _9176390
245			_aServices marketing _cValarie A Zeithaml and Mary Jo Bitner _b: integrating customer focus across the firm
250			_a3rd ed.
260			_aNew Dehli: _bTata McGraw-Hill, _c2006.
300			_bxx, 668 p.
500			_aIncludes index and bibliography
546			_aeng
650			_aService industries-Marketing _9176391
700			_aBitner, Mary Jo (jt. auth) _9176392
700			_aGremler, Dwayne D.(jt. auth) _9176393
942			_cBK
999			_c8421 _d8421