| 000 | 00482nam a2200157Ia 4500 | ||
|---|---|---|---|
| 020 | _a0070860815 | ||
| 082 |
_a650 _bMCR |
||
| 100 |
_aMckenzie, Ray _931766 |
||
| 245 |
_aThe relationship-based enterprise _b: powering business success through customer relationship management _cRay Mckenzie |
||
| 260 |
_aNew York: _bMcGraw-Hill, _c2000. |
||
| 300 | _bxiv, 368p. | ||
| 500 | _aFor Multimedia Library | ||
| 546 | _aeng | ||
| 650 |
_aCustomer services-Management _931655 |
||
| 942 | _cBK | ||
| 999 |
_c97316 _d97316 |
||