Donoghue, Karen
Built for use: driving profitability through the user experience Karen Donoghue - New York: McGraw-Hill, 2002. - xxvi,262p.
0071383042
Customer services -Management
Customer satisfaction
Strategic planning
Customer relations-Management
658.812 / DOB
Built for use: driving profitability through the user experience Karen Donoghue - New York: McGraw-Hill, 2002. - xxvi,262p.
0071383042
Customer services -Management
Customer satisfaction
Strategic planning
Customer relations-Management
658.812 / DOB