Fitzsimmons, James A.
Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi - 8th ed. - New York: McGraw-Hill, 2014. - xviii, 524p.
Eng
9780078024078
Service industries-Management
658 / FIS
Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi - 8th ed. - New York: McGraw-Hill, 2014. - xviii, 524p.
Eng
9780078024078
Service industries-Management
658 / FIS