Robinette, Scott
Emotion marketing the hallmark way of winning customers for life Scott Robinette and Claire Brand - New York: McGraw-Hill, 2001 - xiii,247p.
HB
Includes index
eng
0071364145
Customer satisfaction
658.8 / ROE
Emotion marketing the hallmark way of winning customers for life Scott Robinette and Claire Brand - New York: McGraw-Hill, 2001 - xiii,247p.
HB
Includes index
eng
0071364145
Customer satisfaction
658.8 / ROE