000 -LEADER |
fixed length control field |
00474nam a22001577a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
ISBN |
9781138498259 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
BUC |
100 ## - MAIN ENTRY--AUTHOR NAME |
Personal name |
Buttle, Francis |
245 ## - TITLE STATEMENT |
Title |
Customer relationship management |
Sub Title |
: concepts and technologies |
Statement of responsibility, etc |
Francis Buttle and Stan Maklan |
250 ## - EDITION STATEMENT |
Edition statement |
4th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication |
London: |
Name of publisher |
Routledge, |
Year of publication |
2019. |
300 ## - PHYSICAL DESCRIPTION |
Number of Pages |
xxiii,444p. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical Term |
Customer relations-Management |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Maklan, Stan |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Books |