| 000 -LEADER |
|---|
| fixed length control field |
00495nam a2200157Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0717297403 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
650.03 |
| Item number |
PAG |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Payne, Sheila |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Grolier business library |
| Sub Title |
delivering customer service:how to win a competitive edge through managing customer relationships successfully |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Hong Kong: |
| Name of publisher |
Grolier Internationsl Inc, |
| Year of publication |
1999. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Other physical details |
188p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
HB |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer services-Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |