The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments
by
Kovacs, Diane K
.
Publisher: London : Facet Publishing, 2007Description: 152 p.ISBN: 1856046265; 9781856046268.Subject(s): Small libraries-Administration-Handbooks, manuals, etc | Electronic reference services
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| 025.1 ADV Advances in library administration and organization | 025.1 ADV Advances in library administration and organization | 025.1 ADV Advances in library administration and organization | 025.1 KOV The virtual reference handbook | 025.1 MIA ALMS | 025.1 MIA ALMS | 025.1068 MAN Management library |
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