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	101.	The virtual reference desk : creating a reference future edited by R. David Lankes, Eileen G. Abels, Marilyn Domas White and Saira N. Haque by Lankes, R. David Abels, Eileen G Material type: Text Publication details: London: Facet Publishing, 2006 Availability: Items available for loan: Central Library Allama Iqbal Open University Islamabad (1)Call number: 025.520285 VIR. Lists: Library and Information Science . Place hold Add to cart (remove)
	102.	The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments Diane K. Kovacs by Kovacs, Diane K Publication details: London : Facet Publishing, 2007 Availability: Items available for reference: Central Library Allama Iqbal Open University Islamabad: Not for loan (1)Call number: 025.1 KOV. Lists: Library and Information Science , Reference Collection. Add to cart (remove)
	103.	Virtual reference service : : from competencies to assessment. by Lankes, R. David Nicholson, Scott Radford, Marie L Silverstein, Joanne Westbrook, Lynn Nast, Philip Series: Edition: 1st ed. Publication details: London : Facet publishing, 2008 Availability: Items available for loan: Central Library Allama Iqbal Open University Islamabad (1)Call number: 025.52 VIR. Lists: Library and Information Science . Place hold Add to cart (remove)

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