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	1.	Assessing service quality : satisfying the expectations of library customers Peter Hernon, , Ellen Altman and Robert E. Dugan by Hernon, Peter Altman, Ellen (jt.auth.) Dugan, Robert E. (jt.auth.) Edition: 3rd ed. Material type: Text Publication details: London: Facet Publishing, 2015 Availability: Items available for loan: Central Library Allama Iqbal Open University Islamabad (1)Call number: 025.5 HEA. Lists: Library and Information Science . Place hold Add to cart (remove)
	2.	Improving the quality of reference service for government publications by McClure, Charles R Hernon, Peter Jt.auth Material type: Text Publication details: Chicago: ALA, 1983 Availability: Items available for loan: Central Library Allama Iqbal Open University Islamabad (1)Call number: 025.52 MCI. Lists: Library and Information Science . Place hold Add to cart (remove)

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