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	1.	Creating a customer focus Edited by Kate Williams and revised by Corinne Leech by Leech, Corinne (ed.) Williams Kate (ed.) Edition: 2nd ed. Material type: Text Publication details: Oxford: Elsevier, 2004 Availability: Items available for loan: Central Library Allama Iqbal Open University Islamabad (1)Call number: 658.812 CRE. Place hold Add to cart (remove)
	2.	Positive recruitment and retention Corinne Leech and edited by Kate Williams by Leech, Corinne Williams, Kate (ed.) Material type: Text Publication details: Oxford: Elsevier, 2005 Availability: Items available for loan: Central Library Allama Iqbal Open University Islamabad (1)Call number: 658.311 LEP. Place hold Add to cart (remove)

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