Gronroos,Christian
Service management and marketing, : customer management in service competition Gronroos Christian. - 3rd - Chichester : John wiley, 2007. - x, 483p.
Include index
eng
0470028629
Customer services
658.8 / GRS
Service management and marketing, : customer management in service competition Gronroos Christian. - 3rd - Chichester : John wiley, 2007. - x, 483p.
Include index
eng
0470028629
Customer services
658.8 / GRS