| 000 -LEADER |
|---|
| fixed length control field |
00476nam a2200169Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0470028629 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8 |
| Item number |
GRS |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Gronroos,Christian |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service management and marketing, |
| Sub Title |
: customer management in service competition |
| Statement of responsibility, etc |
Gronroos Christian. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Chichester : |
| Name of publisher |
John wiley, |
| Year of publication |
2007. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
x, 483p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Include index |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer services |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |