Davis, Mark M.
Managing services using technology to create value Mark M. Davis and Janelle Heineke - New York; McGraw-Hill/ Irwin, 23. - xvii,443p
Includes index
eng
0-07-246426-7
Customer relations-Management
658 / DAM
Managing services using technology to create value Mark M. Davis and Janelle Heineke - New York; McGraw-Hill/ Irwin, 23. - xvii,443p
Includes index
eng
0-07-246426-7
Customer relations-Management
658 / DAM