| 000 -LEADER |
|---|
| fixed length control field |
00495nam a2200169Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0-07-246426-7 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658 |
| Item number |
DAM |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Davis, Mark M. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Managing services |
| Sub Title |
using technology to create value |
| Statement of responsibility, etc |
Mark M. Davis and Janelle Heineke |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New York; |
| Name of publisher |
McGraw-Hill/ Irwin, |
| Year of publication |
23. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Other physical details |
xvii,443p |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer relations-Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heineke, Janelle |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |