Thompson, Harvey
The customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first Harvey Thompson - New York: McGraw-Hill, 2000 - xv, 247p.
Includes index
eng
0071352104
Success in business
Customer services
Customer relations
International business mechanies corporation customer service
658.812 / THC
The customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first Harvey Thompson - New York: McGraw-Hill, 2000 - xv, 247p.
Includes index
eng
0071352104
Success in business
Customer services
Customer relations
International business mechanies corporation customer service
658.812 / THC