| 000 -LEADER |
|---|
| fixed length control field |
00678nam a2200193Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0071352104 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
THC |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Thompson, Harvey |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
The customer centered enterprise |
| Sub Title |
: how IBM and other world-class companies achieve extraordinary results by putting customers first |
| Statement of responsibility, etc |
Harvey Thompson |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New York: |
| Name of publisher |
McGraw-Hill, |
| Year of publication |
2000 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
xv, 247p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Success in business |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
International business mechanies corporation customer service |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |