Customer-driven strategy (Record no. 157266)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00532nam a22001817a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781785690754 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | CUS |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Isoherranen, Ville |
| 245 ## - TITLE STATEMENT | |
| Title | Customer-driven strategy |
| Statement of responsibility, etc | Ville Isoherranen, Pekka Kess, et al. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | n.p.: |
| Name of publisher | Koros Press Limited, |
| Year of publication | 2016. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 257p. |
| 546 ## - LANGUAGE NOTE | |
| Language note | Eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Strategic planning |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Total quality management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kess, Pekka (jt. auth) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Price effective from | Permanent Location | Not for loan | Date acquired | Koha item type | Accession Number | Lost status | Damaged status | Shelving location | Withdrawn status | Current Location | Full call number |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021-07-14 | Central Library AIOU Islamabad | 2021-05-20 | Books | 128727 | General Stacks | Central Library AIOU Islamabad | 658.812 CUS |