| 000 -LEADER |
|---|
| fixed length control field |
00689nam a22002057a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9781783300594 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
025.5 |
| Item number |
HEA |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Hernon, Peter |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Assessing service quality |
| Sub Title |
: satisfying the expectations of library customers |
| Statement of responsibility, etc |
Peter Hernon, , Ellen Altman and Robert E. Dugan |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
London: |
| Name of publisher |
Facet Publishing, |
| Year of publication |
2015. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
xiii, 218p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
PB |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Public service (Libraries)-Evaluation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Public service (Libraries)-United States-Evaluation |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Altman, Ellen (jt.auth.) |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Dugan, Robert E. (jt.auth.) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |