| 000 -LEADER |
|---|
| fixed length control field |
00619nam a2200193Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0072471425 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8 |
| Item number |
ZES |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Zeithaml, Valarie A |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Services marketing |
| Statement of responsibility, etc |
Valarie A Zeithaml and Mary Jo Bitner |
| Sub Title |
: integrating customer focus across the firm |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New Dehli: |
| Name of publisher |
Tata McGraw-Hill, |
| Year of publication |
2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Other physical details |
xx, 668 p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index and bibliography |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Service industries-Marketing |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bitner, Mary Jo (jt. auth) |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gremler, Dwayne D.(jt. auth) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |