| 000 -LEADER |
|---|
| fixed length control field |
00482nam a2200157Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0070860815 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
650 |
| Item number |
MCR |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Mckenzie, Ray |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
The relationship-based enterprise |
| Sub Title |
: powering business success through customer relationship management |
| Statement of responsibility, etc |
Ray Mckenzie |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New York: |
| Name of publisher |
McGraw-Hill, |
| Year of publication |
2000. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Other physical details |
xiv, 368p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
For Multimedia Library |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer services-Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |