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Service management : operations, strategy, information technology

by Fitzsimmons, James A; Fitzsimmons, Mona J. (jt. auth); Bordoloi, Sanjeev (jt. auth).
Material type: materialTypeLabelBookPublisher: New York: McGraw-Hill, 2014Edition: 8th ed.Description: xviii, 524p.ISBN: 9780078024078.Subject(s): Service industries-Management
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