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1.
Improving the quality of reference service for government publications

by McClure, Charles R; Hernon, Peter Jt.auth.

Material type: book Book Publisher: Chicago: ALA, 1983Availability: Items available for loan: Central Library AIOU Islamabad (1). Location(s): General Stacks 025.52 MCI.

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2.
Assessing service quality : satisfying the expectations of library customers

by Hernon, Peter; Altman, Ellen (jt.auth.); Dugan, Robert E. (jt.auth.).

Edition: 3rd ed.Material type: book Book Publisher: London: Facet Publishing, 2015Availability: Items available for loan: Central Library AIOU Islamabad (1). Location(s): General Stacks 025.5 HEA.

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