Services marketing : integrating customer focus across the firm
by
Zeithaml, Valarie A
; Bitner, Mary Jo. (jt.auth.)
; Gremler, Dwayne D. (jt.auth.)
.
Material type: ![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
![](/opac-tmpl/prog/images/filefind.png)
![](/opac-tmpl/prog/images/filefind.png)
![](/opac-tmpl/prog/images/filefind.png)
No physical items for this record
There are no comments for this item.